Issues with some Block Page Bypass Codes and Users - 2017-08-17

DATE:

Friday August 18, 2017

IMPACT:

Block Page Bypass (BPB) codes and users which have the "Bypass specific categories and destination lists” option selected may not work. Errors such as "The bypass code you entered does not allow you bypass access to the requested domain” may be reported by users trying to bypass a block.

This does not impact DNS resolution, logging, or other services.

WORKAROUNDS:

• Add the blocked domain to an Allow list and apply the Allow List to the appropriate policies.
• Use a BPB code/user which has the "Bypass everything" option selected.

UPDATE:

As of 2017-08-21 23:10 UTC, the issues with BPB codes and users have been resolved.