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Overview
There are some situations where an Umbrella dashboard administrator may find themselves being redirected to an OpenDNS dashboard (dashboard.opendns.com) when they try to log into Umbrella (dashboard.umbrella.com).
For example, an admin may see a dashboard that resembles the following screenshot after they have tried to accept invitation to an Umbrella dashboard, while other admins in the same dashboard are able to log into Umbrella without any issue.
Resolution
If you experience this issue, please contact Umbrella support team at umbrella-support@cisco.com from the email address that you normally use to log into Umbrella. Umbrella support team will review and advise the next step to resolve the issue.
If you are able to log into Umbrella but the issue is affecting another admin that you have tried to invite to your dashboard, please navigate to dashboard -> Admin -> Accounts page, take a screenshot that shows the page's URL and the affected admin's email address, and include the screenshot when you contact Umbrella support team.