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My Roaming Computers don't sync their names, how can I do this? [Updated]

Amparo Hilty
  • Updated
  • min read

Overview

 

Roaming Computers get their name from the hostname of the machine they're installed on. As of Janurary 2020, the dashboard will automatically update any roaming computer display names to match the current hostname of the computer.  This will exclude any roaming client entries which were previously manually changed. 

Therefore, some of the information in this article has been depreciated, but is still included for posterity reasons.

Products affected by this documentation's steps are:

  • Umbrella Roaming Client
  • Umbrella Roaming Security module for Cisco AnyConnect

 

Solutions

 


You can update the names of your Roaming Client/Roaming Security Module by one of the following methods:

  1. Manual name change
  2. Uninstalling/Reinstalling
  3. Re-register method [depreciated - no longer required]

Manual name change method

If you know the name it's currently using, you can update it in the dashboard by following these steps:

  1. Navigate to Deployments > Roaming Computers.
  2. Search for the Roaming Computer you want to rename and click it to expand the details.
  3. Rename it and click Save

RoamingName.gif

 

Uninstall/Reinstall method

Simply uninstalling and re-installing the roaming client will update the name. This works for both the Anyconnect Roaming Security Module (AC-RSM), and the Standalone Enterprise Roaming Client (ERC)

 

Note:

Roaming Client uninstallation instructions can be found here: Umbrella Roaming Client: Uninstalling

AnyConnect guides can be found here: Cisco AnyConnect Secure Mobility Client - Configuration Guides

 

 

 

Re-register method [depreciated - no longer required]

Steps to manually re-register clients under the current name:

  1. Delete the entry on the dashboard
  2. Restart the roaming client service or reboot the machine
  3. The client will re-appear with its current hostname

 

Closing - Further issues

 

If you don't know the name it's currently using, please generate a diagnostic report from the Roaming Client/Roaming Security module and provide our Support team with the report. Ask them to let you know the name that is currently registered so that you can find it and change it.

 

Note:

Roaming Client diagnostic instructions: Umbrella Roaming Client: Provide Diagnostic Information to Support

Roaming Security module diagnostic instructions: Cisco Umbrella Roaming Security Client Administrator Guide

 

 


You can contact Support by sending an email to umbrella-support@cisco.com or through support.umbrella.com.

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Comments

2 comments

Date Votes
  • jselix

    This did the trick for me! We had implemented anyconnect vpn and umbrella module in our intial win10 images and in turn all of our computers were showing the same default pc name our image starts with.

    I created a script that just ran msiexec to remove the umbrella module  part and then had it reinstall the module.  Once the module was reinstalled, i then call the vpnui.exe to start the anyconnect client again and then verify that the device name that shows in the umbrella module is the proper name and also shows on the opendns dashboard too. 

     

    0
  • rayatest1990

    is it available to group roaming computers to be used in different polices ??

    I mean to group 10 Roaming clients under IT group to be used in policy specific for IT and another 200 for sales and so on to ease from policy usage

    0

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