This article is for users of the Multi-Org and MSP Console who have deployed Virtual Appliances but are not seeing them in the intended customer organization. The reporting data and the recently deployed Virtual Appliances may be visible on another customer dashboard managed by the Multi-Org or MSP Console.
This issue is commonly caused by re-using downloaded components when deploying the Virtual Appliance. The downloaded components are unique to each customer organization and register themselves to the organization where the components originated from.
There is no way to modify where the Virtual Appliances are registered after deployment. You will need to start the deployment over again.
Before proceeding with the following steps, please ensure that your DHCP scope is pointing DNS resolution to your local DNS server to ensure that users do not experience a disruption in service!
- Locate the customer organization where the Virtual Appliances are deployed. If you are unsure or you are unable to locate the Virtual Appliances please contact Support.
- Power off the Virtual Appliances on your VM Host machine.
- Delete the Virtual Appliances from the VM Host machine.
- Delete the Virtual Appliances from the Dashboard of the customer organization.
Once the above steps have been completed. The person deploying the Virtual Appliances will need to ensure that they visit the appropriate customer organization Dashboard and download the components from it and then re-deploy the Virtual Appliances.