After installing the Cisco Umbrella roaming client, an administrator may need to remotely query for the presence of the Umbrella roaming client on a managed machine, especially when the Umbrella roaming client has been installed to be hidden; for example, with no icon in the task tray or no listing in Add/Remove Programs.
On Windows, an administrator can use Service Control (sc.exe) to see if the Umbrella_RC service is running by querying for its service name. Note that this is not the display name, but the service name.
sc query Umbrella_RC
The command does not need to be case-sensitive normally.
The STATE listed provides the required information. The possible states of the Umbrella roaming client service are:
- Does not exist. If the service does not exist, the return will be "The specified service does not exist as an installed service."
The following shows the status of the Umbrella roaming client service after it has been stopped and restarted. The Umbrella roaming client service can also be controlled via the command line with "sc start" and "sc stop".
You can use this command in combination with a remote machine name to check the status of the service on another machine from your workstation:
sc \\remote-machinename query Umbrella_RC