You've installed the Cisco Umbrella roaming client and want to verify it's been installed and is working as expected. Verifying that the Umbrella roaming client installed successfully may be accomplished several ways.
When the indicator is green in the dashboard or in the tray icon, as described in this article, it means the Umbrella roaming client is operating correctly. If the status indicator is not green, see Appendix A for more information.
Verify on the target computer
By default, the tray icon is installed and visible on both Mac and Windows installations. Unless you have specifically opted not to install the tray icon via a flag in a command-line/distributed installation, the tray icon is displayed if your installation is successful.
Verify this on the machine you installed the Umbrella roaming client. Click the tray icon to access the following:
Verify in the Umbrella Dashboard
Through the Umbrella dashboard, there are two ways of verifying the success of your Umbrella roaming client installation.
Admin Audit Log
- Log into Umbrella and navigate to Reporting > Admin Audit Log.
- Under Filters, enter the hostname of the computer in Filter by Identities & Settings.
- Click Run Filter.
- You can also simply look at a specific timeline and Umbrella roaming client installations will be logged.
Roaming Computers Page
- Log into Umbrella and navigate to Identities > Roaming Computers.
The hostname of each machine on which you installed the Umbrella roaming client, as well as its status and policy information, are listed. You can also search for the hostname just like the Admin Audit Log.
- Click the name to expand it.
Did the Umbrella Roaming Client not install?
There are several reasons why the Umbrella roaming client won't install correctly.
Scenario 1: You installed the Umbrella roaming client using a distributed/mass deployment method, such as GPO, Apple Remote Desktop, using a standardized image, etc.
In this case, try installing the Umbrella roaming client on a machine locally through the manual installation method; if the Umbrella roaming client installs correctly, double check our the mass deployment articles in this section of documentation and make sure each step was followed precisely. If the Umbrella roaming client did not install, proceed to Scenario 2.
Scenario 2: You installed the Umbrella roaming client using the manual installation method, performing a single installation.
Make sure you meet the minimum requirements for your distribution.
If you meet the minimum requirements and the Roaming Client does not install correctly, open a ticket with Support.
Next section: Step 3: Policy Configuration