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Uninstalling the Umbrella Roaming Client
There may be times when you need to uninstall the Umbrella roaming client for testing or due to a conflict. Uninstalling the Umbrella roaming client from Microsoft Windows can be done in several ways, but there is only one way to remove it from macOS. For all uninstallations, administrative privileges are required.
Windows
Note: As of December 2023, it is recommended to stop the Umbrella Roaming Client prior to uninstallation. This applies for all uninstall methods.
To stop the service, launch an Administrative command prompt, then run to following command:
-
net stop Umbrella_RC
Add / Remove Programs
Note: Some deployments include the option to hide the Umbrella roaming client from the Add/Remove programs list. If this is the case, use the command line uninstall methods instead.
The simplest approach is to remove the Umbrella roaming client from the Add/Remove Programs menu.
- Open a Run prompt, Start > Run.
- Type: appwiz.cpl
- From the list of programs, select the Umbrella roaming client and click Uninstall.
Command Line (Approach #1)
- Open an Administrative command prompt.
- Type the following and press Enter.
wmic Product where name='Umbrella Roaming Client (x86)' call uninstall
- If using PowerShell, you will need to change the quotation:
wmic Product where "name='Umbrella Roaming Client (x86)'" call uninstall
Command Line (Approach #2)
You can also call the .MSI installer file directly to uninstall, but you must use the same version of the MSI as what is already installed.
With the same version of the Setup.msi file used to install the Umbrella roaming client, perform the following:
- Open an Administrative command prompt.
- Type the following, replacing "\Path\to\" with the actual path to the Setup.msi file, and press Enter.
msiexec /x C:\Path\to\Setup.msi /qn
Manual Removal (Forced)
This method should only be used if the previous methods have failed. This method involves manually deleting the Umbrella roaming client service and deleting all of the folders/files. If done incorrectly, or only partially, this could result in not being able to reinstall the Roaming Client successfully.
- Open an Administrative command prompt.
- Run the following command and press Enter.
sc delete "Umbrella_RC"
- Delete the following folders from disk:
C:\ProgramData\OpenDNS\ERC
C:\Program Files (x86)\OpenDNS - Reset your DNS back to Obtain Automatically (DHCP), or back to a static IP address of your choosing by going to Control Panel > Network and Internet > Network Connections.
- For each active network adapter (VPN, wired and/or wireless), double click the adapter, go to Properties > Internet Protocol Version 4, click Properties, and set the information there.
macOS
GUI Uninstaller
- Search for uninstall roaming in Spotlight.
- Alternatively, run the application in Applications > OpenDNS Roaming Client > Umbrella Roaming Client Uninstaller.
CLI Uninstaller
Run the following command from the Terminal application:
sudo /Applications/OpenDNS\ Roaming\ Client/rcuninstall
A bunch of information will print. Look for the following line to confirm uninstallation:
2015-09-24 16:52:59.789 rcuninstall[60471:507] Completed Uninstall
Wanna Learn More?
View our tutorial video: Uninstalling the Roaming Client