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Overview
You may need to submit logs from your Active Directory Connector when:
- Your AD connector(s) or AD server(s) are in "Error" or "Warning" state, and the Common Messages for Active Directory Components and Virtual Appliances - How to resolve them article is not resolving your issue.
or
- Support has asked specifically for the AD Connector log(s).
Dashboard
A functional AD Connector is green. Grey, yellow, and red statuses usually reflect a problem.
For each AD Connector which cannot connect to a Domain Controller, or has an error/warning in the Dashboard, you should provide the AD Connector Log so Umbrella support can examine the findings.
Logs
To obtain the logs manually, follow the steps below:
- Attach the file "C:\Program Files (x86)\Cisco\CiscoADConnector\v1.x.x\CiscoAuditClient.log".
- Attach the latest couple .zip log files from "C:\Program Files (x86)\Cisco\CiscoADConnector\v1.x.x\" to the support ticket. (do not send more than 3 .zip files)
- If the files are over 20MB, split them into two responses or contact us for upload details.
If working with a fresh configuration which has never worked, or if asked to send new logs:
- Stop the OpenDNS AD Connector service.
- Delete the file "C:\Program Files (x86)\Cisco\CiscoADConnector\v1.x.x\CiscoAuditClient.log".
- Start the service up again.
- Wait 5 minutes and reply with this file.
This allows the file to be fresh and only with the most recent startup attempt.
Note
If you upgraded to version 1.14.3, the logs are located in "C:\Program Files (x86)\OpenDNS\OpenDNS Connector\v1.x.x\CiscoAuditClient.log".
As with the above, if you upgraded to version 1.14.3, please attach the latest couple of .zip log files from "C:\Program Files (x86)\OpenDNS\OpenDNS Connector\v1.x.x".