Umbrella is committed to making our dashboard accessible and consistent across all supported browsers. However, it's not always possible or practical for us to fully test and validate our dashboards using every available operating system and browser combination. As a result, we have implemented this policy to ensure that we support the vast majority of our users and are clear about what experience you should expect to have.
This policy applies to any of our enterprise dashboards.
We encourage all of our customers to use the latest versions of any internet browser for the best possible security when surfing the internet.
As a rule, we will support the latest major version of each browser listed below and the version immediately previous to the latest version. Or, to put it more simply, we support the latest two versions of any major browser. Since some browsers update versions frequently, we will not publish an updated list of discrete versions. This list of browsers is cross-platform and should work on Windows, OS X and Linux (as available).
- Internet Explorer (IE)—The latest versions of IE11 and Microsoft Edge (https://www.microsoft.com/en-us/WindowsForBusiness/End-of-IE-support)
Note: Support for IE7 ended on October 31, 2014. Support for IE8 ended December 31, 2015. Support for IE10 ended January 12, 2016. Where possible, we do not encourage the use of IE11 as we intend to end support in the near future in line with Microsoft. We have noticed that some customers are able to gain better User Experience by moving from MS Edge (Non-Chromium Edition) to MS Edge (Chromium Edition).
- Safari—The two latest versions of Mac OS X.
- Firefox—The two latest versions.
- Chrome—The two latest versions.
What if I have to use an Unsupported Browser?
In some cases, especially when accessing older software online, you may be required to run an earlier version of a browser. For most legacy browsers not listed above, we would actually expect the dashboard to work for most functionality although certain page elements or features may not display correctly or work. You are welcome to try to use the dashboard with an unsupported browser although any problems you may see cannot be addressed by Umbrella Engineering or Support. Try using a supported browser to resolve the issue.
If you are experiencing a problem using one of the supported browsers, please contact our Technical Support for assistance.