March 13th, 2018, 22:00 UTC
We have identified an issue with a back end system that is impacting the normal operation of multiple services and features. The impact includes:
- latency/slowness in the Umbrella dashboard
- Active Directory changes will not be reflected in dashboard and policy
- delayed propagation of block page bypass codes and block page changes
- some IP Layer VPN connections are failing to establish. On OSX clients this will cause a pop up message.
DNS traffic to Umbrella resolvers and policy application is not affected at this time.
Our engineering team is working on the issue. Customers do not have to take any action at this time.
2018-03-15 00:00 - This issue is still ongoing and under active investigation.
2018-03-15 17:00 - This issue has been fully resolved and all services are back to normal.