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Overview
This article is targeted at Umbrella software installations encountering a total failure installing the software when an application control software is in use. Umbrella software potentially affected includes:
- Umbrella roaming client
- Umbrella AD Connector
Examples of application restriction software:
- Microsoft AppLocker
- White Cloud Security
Please read below if you make use of this class of software.
Software Application Control
Cisco Umbrella requires access to be able to install our software. Some common symptoms of application control include failure of the installer to complete, failure to uninstall software, or failure to perform a software update. Please ensure that the Umbrella software you wish to deploy is permitted to be deployed.
If making use of any application restriction or control software, please confirm if disabling this software resolves the deployment issue. If so, ensure that our software is correctly allowed. Both softwares make use of a system user service on Windows. Secondly, enable any applicable logging functions of the software while troubleshooting the roaming client as this logging may be disabled by default. See the below image for an example application installation blocked log in the event viewer from the White Cloud Security software blocking the Umbrella AD Connector installation.
Special Case: macOS Umbrella Roaming Client
There is one special case on macOS where the installer will always throw an error if no installation parameters are passed such as the OrgInfo.plist configuration file. This error is expected if no parameters are passed to the installer. Please see our deployment guide here for full instructions.
