The Virtual Appliance caches AD users and computer names against their unique source IP addresses. In rare circumstances it might be necessary to check or delete the AD information which is cached against an IP Address.
This may apply when a user has been incorrectly associated with an IP address and you wish to immediately expire it.
In normal scenarios it is not necessary to manually expire users from the cache. Existing users are overridden when new users log on.
These steps are only necessary when the cache is incorrect due to a previous misconfiguration. See also our steps to create an Exception for an AD service account or Server IP.
A restricted shell tool is available to check and clear the cache. Restricted shell is available by pressing CTRL+B on the appliance console.
The following commands can be used to manage the cache, where <IPAddress> is replaced with the relevant Client IP:
config admap view <IPAddress>
config admap clear <IPAddress>