How to Determine the Installation User for a Roaming Client

Overview

As the Umbrella admin for an organization, there are times you might want to confirm which user's download was used to deploy a roaming client. This guide will describe the steps necessary to locate the user who downloaded the installation file for a given roaming client.  

Solution

The first step is to view the registration data associated with the roaming client. To do so, view the contents of the registration file, and extract the UserID. Then, look for the specified value.

Windows: %ProgramData\OpenDNS\ERC\OrgInfo.json

macOS: /Library/Application Support/OpenDNS Roaming Client/Updater.plist

<key>APIOrganizationID</key>
 <string>162115</string>
<key>APIUserID</key>
 <string>123456</string>

Then, access the Umbrella dashboard and follow these steps:

1. Take the userid value from from above
2. Go to the accounts page on the dashboard
3. Add the userid value to the end of the URL and hit enter to go to the page. If it does not refresh, manually refresh. The URL will look like this example for organization 98765: https://dashboard.umbrella.com/o/98765/#/admin/accounts -> https://dashboard.umbrella.com/o/98765/#/admin/accounts/123456
   1. Or, form a URL manually
      1. Use the OrganizationID from the registration file (above) and place it in location A
      2. Use the UserID from the registration file (above) and place it in location B
      3. Concatenate the URL: https://dashboard.umbrella.com/o/A/#/admin/accounts/B

The resulting user will be the roaming client download credentials used to install the roaming client.