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Problem
Users are running into issues where on occasion the AD user information is not passed on from the AnyConnect Module to the SWG Proxy, resulting in user identity not being reported the Dashboard.
Explanation
When multiple users are logged in to the AnyConnect module, the module is unable to determine which user takes precedence over the other, thus none of the users will be reported. The acumbrellaplugin.log should produce an error similar to this:
To avoid this behaviour, please ensure that only one user is logged in at a time.