The Umbrella support team is introducing a new way to rapidly process security review submission by skipping the human support team completely - saving up to days off of your process timeline.
The supported submissions include request to block for a security reason. Multiple domain submissions are permitted for requests to add new security blocks.
Requests to unblock a domain, review false positives, or review content categorization such as pornography are not accepted at this time. This includes the Parked Domains category. These requests should be sent to Talos Intelligence. See the following article "How To: Submit A Talos Categorization Request" for instructions.
To submit for review, mail firstname.lastname@example.org with the following fixed format.
In the event of any failure with this automated system - please send your review requests to email@example.com and our support team will address your review request in the standard response time.
No reply submissions rely on a specific submission format. Submissions that do not meet this format will be rejected with a single reply with guidance on what to resolve. No further replies are accepted. For details on possible responses, see the next section below. Only mail sent to the address firstname.lastname@example.org will be processed.
Submissions are accepted with the following formats:
Mailing address (clickable link): email@example.com
Domain: domain.com Request: block Comments: Include background information or attribution and rationale here Desired: malware
Domaincsv: domain.com, moredomains.com,moredomain.com Request: block Comments: Include background information or attribution and rationale here
Comments: (Additional comments are supported - must start with comments:) Desired: malware
Domaincsv: domain.com, moredomains.com,moredomain.com
moredomains.com, evenmoredomains.com, stillmoredomains.com,
enddomains: Request: block Comments: Include background information or attribution and rationale here
more comments are supported (and optional). Include additional comment lines
here. End with
endcomments: Desired: malware
Domain: This is the domain being sent for review. This contains just the domain name itself and nothing more on this line.
De-fang the domain if you are worried outbound email filters might interfere with this submission. Format accepted are as follows:
Domaincsv: This is the list of domains being submitted for review. If submitting multiple domains, the domain: field will be ignored. This field may only be used with the request type block.
Request: Is this a submission requesting the domain to be added to a security classification to be blocked (block)?
Accepted value for Request:
Comments: Include any background information including phishing or malware link details or information our research team may use to review the domain.
Comments can also contain De-Fanged URL's related to the domain submitted, but ensure you also change the "." as well. Examples:
Desired: This field confirms the desired result of the submission. Provide one of the accepted values for desired classification.
Accepted values for Desired:
One response will confirm the arrival of the submission into our systems:
Your request (#55555) has been received and is being reviewed by our support staff.
If you do not receive a confirmation, instead send your mail to firstname.lastname@example.org with the email subject "noreply security review" exactly.
In the event the automated system is not responding, send your request in to email@example.com with a standard subject.
The Umbrella no-reply security review process may provide select responses that are informational in nature. They are as follows:
- Incorrect format. A formatting error will be returned with an error message on which submission area was found to not meet submission requirements
- Domain data was sourced from our partners at Talos. Currently, this requires action by our support team to review; however, you may skip the line by requesting a resubmit directly at the Talos Reputation Center website.
No reply will be sent if:
- Domain classification already matches desired classification (request to block a blocked domain or request to unblock a non-classified domain)
- Domain is re-categorized to match the desired request