In Block Page Bypass or Allow-Only mode, some websites aren't working as expected

Overview

When using Block Page Bypass or Allow-Only, you might come across a website that does not fully load all content, does not allow you to log in, or perhaps some video or audio is not streaming properly.  

The issue becomes more common and noticeable when content filtering is set to "High" or "Custom" with many or most categories being blocked. The reason is that much of the aforementioned content (images, javascript, etc.) will load from domains which are tagged as "Business Services", "Research/Reference", "File Storage", "Ecommerce/Shopping", and so on.

This article outlines the causes for these problems as well as a list of additional domains for highly requested sites. 

Solution

Since this is how Block Page Bypass works, our recommendation is to add additional domains to your Destination list. To know how to create Destination list, please refer: https://docs.umbrella.com/deployment-umbrella/docs/add-a-new-destination-list .

Note: This is different than the Block Page Bypass Allow List, which is what you use to add the top-level domain (for example, netflix.com).

Similarly, Allow-Only mode may require other domains to be added to the allow list in order to fully utilize the website.

• Please note, after a problem is detected and a domain is not loading properly, search against the identity that had trouble accessing a site and you should see blocks for additional domains beyond the one that was being accessed. These are the domains you'll need to add to the allow list. To run a report for this:

1. Navigate to Reporting > Activity Search.
2. Apply a filter for the identity you were testing with, as well as ensuring you are only showing "Blocked" results.  
3. Click Run Report.
   This should give you an idea of what you'd need to add to your Global Allow List.To add domains to the Global Allow List, or to create a new allow list. For more information, refer to the link shared above.

Note: It takes a few minutes for the policy changes to take effect.

To see a list of our most frequently asked domain names with these issue please visit here.