Why are my uploads failing while on SWG?

Issue

Users are failing to upload large files while connected to SWG with no indication as to why this is the case.

Explanation

Currently, the SWG proxy has an upload limit of 20GB per file. Users trying to upload files larger than 20GB will fail without any error messages. Please try again after reducing your file size. If problem persists, please contact Support with the following information for assistance: Troubleshooting Umbrella Secure Web Gateway: Policy Debug and Diagnostic Tests