In some circumstances Cisco Umbrella support may ask you to enable more verbose 'trace' logging for the Umbrella Roaming Client. There are two options for this:
- Enabled by Umbrella Support
The trace logging can be enabled by Umbrella support for one or more named Roaming Client(s). This configuration will be downloaded by the client and will take up to 1 hour to take effect.
- Enabled with Local Configuration File
See the steps below to enable trace logging manually.
1. Create the following file depending on your client version:
|Windows Roaming: C:\ProgramData\OpenDNS\ERC\loglevel.flag|
|Windows AnyConnect : C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\Umbrella\data\loglevel.flag|
|OSX Roaming: /Library/Application Support/OpenDNS Roaming Client/loglevel.flag|
|OSX AnyConnect: /opt/cisco/anyconnect/umbrella/data/loglevel.flag|
2. Edit the file with a text editor and add the word "trace" (no quotes) within the file.
3. Save the file