Cisco Talos Intelligence handles categorization data for multiple Cisco products including Cisco Umbrella. If you believe a domain, URL, IP, or file hash categorization reported in Cisco Umbrella to be incorrect, please submit a ticket to the Cisco Talos team to have this categorization reviewed for adjustment.
Submitting A Request
1. Head over to Cisco Talos Reputation Support Center
2. Depending on the type of category being requested for review, please submit the dispute to the respective queue
- Security categories = Submit a Web and Email Reputation Support Adjustment
- Content Category = Submit a Web Categorization Request
- File Inspection hashes = Submit a File Reputation ticket option
3. Enter the domain, URL, IP, or file hash entries (up to 50) and select get reputation data to find its' current categorization
4. Select the suggested categorization tag you wish to see for the entry and enter the comment details regarding the suggested request. To ensure it gets applied to the right platform, please select "Umbrella" from the platform list or click on the "bulk select platform" to change all entries to "Umbrella".
5. After filling in desired entries and fields, hit submit and you will be redirected to a submission confirmation message on the "my tickets" dashboard.
You can view the progress and resolution of cases submitted to the Talos team through "My Tickets".
Selecting a ticket number will open further details on the case like status, resolution, and comments from the Talos team.