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Summary
When an Umbrella user has been added to an Umbrella Partner Console (UPC) and/or an Umbrella MSSP Console, they must log in to Umbrella using their Cisco ID and password. Their Cisco ID email address must match their Umbrella email address.
Methods of Logging In to Umbrella
Either of the following two methods can be used to log in to UPCs / Umbrella MSSP Consoles.
- First method:
- Log in to https://www.cisco.com with your Cisco account email address and Cisco password.
- Browse to https://login.umbrella.com/sso
- Enter the same Cisco account email address.
- Second method:
- Browse to https://login.umbrella.com/sso
- Enter your Cisco account email address.
- You will be redirected to https://id.cisco.com/signin
- Enter your Cisco password on that Cisco Log in page.
The above methods are equivalent.
Notes
- For users who belong to a UPC or Umbrella MSSP Console, SSO SAML is enforced by Cisco OneIdentity (id.cisco.com) and is a mandatory requirement that cannot be changed.
- Your Umbrella user ID must NOT belong to any Umbrella organizations that have SAML enabled. (Any other SAML could conflict with the Cisco OneIdentity SAML.)
- If you forget your Cisco password, it can be reset via https://id.cisco.com/signin/forgot-password.
- If your Cisco account is locked, it can be unlocked via https://id.cisco.com/signin/unlock.
- Two-step verification (also known as two-factor authentication or multi-factor authentication) cannot be configured in Umbrella for your Umbrella account, but can be enabled in Cisco for your Cisco account. For more information, please see this knowledge base article which describes how to Enable Multi-Factor Authentication for MSSP and UPC Administrators.
- If you do not have a Cisco account that has the same email address as your Umbrella account yet, please follow steps in the "Create Account" section on https://www.cisco.com/c/en/us/about/help/login-account-help.html to create a Cisco account. You will need to be able to log into https://id.cisco.com/ before you can use the same email address to log into Umbrella Partner / MSSP Console.
- If you belong to multiple Umbrella consoles, when logged in to one console you can see and navigate to the other console(s) by using the drop down menu at the top right hand side. That menu is labelled Search for organization name and address (e.g. ACME, New York).
Help and Support
- If you are unable to log into https://www.cisco.com/ and/or https://id.cisco.com/ with your Cisco account email address and password, please review https://www.cisco.com/c/en/us/about/help/login-account-help.html, or contact Cisco account support team via https://www.cisco.com/c/en/us/about/contact-cisco.html/cisco-password-login-issues for further assistance.
- For more information about Cisco accounts, please see https://www.ciscolive.com/on-demand/help.html?dtid=osscdc000283.
- If you have confirmed that user is able to log into https://id.cisco.com/ but still cannot log into the UPC / MSSP Console using the same account email address, please review https://docs.umbrella.com/managed-services/docs/msc-add-admin, or reach out to Umbrella support (umbrella-support@cisco.com).