Cisco Umbrella Knowledge Base
FAQs and troubleshooting steps for all Umbrella components
General FAQ about Umbrella
- After deploying virtual appliances and/or roaming clients, Microsoft dynamic updates no longer work
- Why do I see certificate errors when using blocked page bypass?
- How do I change my OpenDNS account password?
- Error: This email is already registered to a Cisco Umbrella Account
- Understanding Custom URL Error Messages
- How the resolvers cache resource records
Roaming Computers (Roaming Client)
- Error – Roaming Client Identities do not match to the computer hostnames.
- Roaming Client: Stage access to control updates
- Umbrella Roaming Client: Microsoft Windows Limited Network Connectivity Warning (Yellow Triangle)
- Roaming Client and Airline wifi best practices
- Umbrella Roaming Client: DNSSEC Compatibility
- Umbrella Roaming Client: Automatic Updates
Umbrella Dashboard
- How do I Create Delegate Administration Accounts?
- What are Delegate Administration Accounts?
- Exporting Destination Lists in Umbrella Policies
- How to: Block Top Level Domains
- Setting up a user with a Block Page Bypass (BPB) role
- IE 8 Support for the Dashboard
Sites & Active Directory Integration
- Virtual Appliance Appears in the Wrong Organization
- Why is my reporting wrong when all the integration status is green?
- Troubleshooting "Access Denied" when AD Connector is in Alert or Error states
- What Microsoft patches are required for reliable WMI connections?
- AD Connector installation error message: "The Server cannot handle directory requests"
- Load Balancing Umbrella virtual appliances
Networks
- Umbrella Dashboard - Error: Please enter a valid IP
- Windows Event Log ID 5501 - The DNS server encountered a bad packet.
- CWS Connector bypass configuration example for Umbrella service
- Most frequently asked domain names which would not load after bypassing or in White List Only mode
- Extended Version: How the VA communicates with Umbrella and local DNS
- How the VA communicates with Umbrella and local DNS