Cisco Umbrella Knowledge Base
FAQs and troubleshooting steps for all Umbrella components
Umbrella MSPs and MSSPs
- How to log in to the Umbrella Partner Console or MSSP Console
- Enable Multi-Factor Authentication for MSSP and UPC Administrators
- "This user does not have access" errors for Umbrella MSP on MSLA trials
- User Unable to create SecureX Account
- How to create API Keys in ConnectWise for PSA Integration in the Umbrella MSP and MSSP consoles
- New "Migration Setting" Settings
Cloud Delivered Firewall
- Speed Test for CDFW / Network Tunnels
- Exclude Traffic by IP Address from CDO Managed Tunnels
- DNS in the Tunnel: Internal IP Visibility
- Dispute IPS (Intrusion Prevention) False Positives
- IPSec Tunnel Failover
- SD-WAN Auto Tunneling FAQ
Secure Web Gateway
- SWG SAML - Utilizing Umbrella's Fixed Metadata URL
- AnyConnect SWG Expected Speed and Throughput
- How to allow Webex Meeting access in SWG - implementation and limitations.
- SWG Proxy handles non-standard HTTPs request
- SWG Decryption Behavior
- SWG SAML - “UPN Not Configured” Error after Umbrella Certificate Renewal
Virtual Appliances
- Umbrella Virtual Appliance - Support for logging to a remote syslog server
- User-IP VA Mappings "Jumping" Across IPs
- Can I Back Up the Virtual Appliances?
- Umbrella Chromebook Client: Sending user-IP mappings over a secure channel to the Umbrella Virtual Appliance
- Configuring Umbrella Virtual Appliance as a DNS forwarder for Infoblox
- Umbrella Virtual Appliance: Receiving user-IP mappings over a secure channel
Umbrella Authentication
- Using Duo as the IdP for Umbrella SWG SAML
- Umbrella SSO Validation popup displays a mini dashboard portal
- SSO Integration FAQs
- Cisco Umbrella SAML Integration – ADFS 3.0 Integration Instructions
- Cisco Umbrella SAML Integration – NetIQ Integration Instructions
- Retrieving a SAML Response from Google Chrome
Log Management
- Exporting Your Logs vs. Reporting API: A Guide To Managing Your Data
- Navigating the Cisco Cloud Security App for IBM QRadar
- Configuring the Cisco Cloud Security App for IBM QRadar
- Configuring Splunk with a Cisco-managed S3 Bucket
- How to: Downloading logs from Cisco Umbrella Log Management using the AWS CLI
- How to: Downloading logs from Cisco Umbrella Log Management in AWS S3
General FAQ about Umbrella
- Cisco Umbrella and Apache Log4j vulnerability
- How To: Submit A Categorization Request
- Malicious domains related to COVID-19
- Insights Subscription Comparison to New Subscriptions
- Umbrella - Resetting the password and its requirements
- Application Settings for policy control cannot search for two-letter Apps by design.
Umbrella Dashboard
- Umbrella Certificate Provisioning via MS Intune
- Export Umbrella report data updates to CSV export - Activity Search
- Wildcard Search in Activity Report
- Why the page is not loading correctly when I use the Bypass Code/User
- How to: Open/check support tickets using the Umbrella Support Platform
- Restricting Multi-Org Admins from certain child organizations
Networks
- Why do I see certificate errors when using blocked page bypass?
- Umbrella as a DNS forwarder in Windows Server
- Umbrella filtering not working? - Check for DNS Hijacking/redirection from your ISP
- Conditional forwarding - Bypass Umbrella DNS services for a single domain
- In Block Page Bypass or Allow-Only mode, some websites aren't working as expected
- Network status showing "Verifying" on your Umbrella dashboard
Umbrella Integrations
- Cisco Umbrella - Wireless Controller (9800) integration troubleshooting guide
- Cisco Umbrella: The Umbrella Enforcement API for Custom Integrations
- Cisco Umbrella: FireEye Integration Setup Guide
- Cisco Umbrella: Check Point Integration Setup Guide
- Cisco Umbrella: Cisco AMP Threat Grid – Cloud Integration Setup Guide
- Cisco Umbrella Network Device Integrations
Roaming Computers (Roaming Client)
- Umbrella Android Client (UAC) user identity support
- AnyConnect Umbrella module deployment via FMC (version 6.7+ required)
- How to: Export Windows Application logs for Umbrella troubleshooting
- Updated Jan 2022: Umbrella roaming client and ZScaler Private Access
- Preventing the Apple Screen Time application from disabling Umbrella
- MacOS AnyConnect / Umbrella fails to go protected- How to enable incoming connections
Mobile Devices
- [Updated February 2022] Cisco Umbrella Chromebook client v1.x.x End of Support
- Activating and submitting sysdiagnose for battery logging
- Activity Search Reports a Block While Chromebook is Allowed
- Cisco Security Connector and Additional MDMs
- Cisco Security Connector: Known Software Conflicts
- Cisco Umbrella CSC and Meraki API Link: Meraki API IP Access Restrictions
Sites & Active Directory Integration
- Okta integration for Cisco Umbrella - Addressing provisioning errors
- Best practices for securing your Umbrella Virtual Appliance and AD Connector deployments
- How Umbrella Active Directory integration works when using Virtual Appliances
- Custom Root Certificate - Active Directory Certificate Services
- Manual Steps to Add DC to Umbrella Dashboard
- Sizing the Umbrella Active Directory Connector for optimal performance