Cisco Umbrella Knowledge Base
FAQs and troubleshooting steps for all Umbrella components
Umbrella MSPs and MSSPs
- User Unable to create SecureX Account
- How to create API Keys in ConnectWise for PSA Integration in the Umbrella MSP and MSSP consoles
- New "Migration Setting" Settings
- Configuring Two-step Verification for MSP Administrators
- Umbrella Roaming Client Deployment Parameters for Mass Deployment (MSP)
- Umbrella and ConnectWise PSA Integration Setup Guide
Cloud Delivered Firewall
- Speed Test for CDFW / Network Tunnels
- Exclude Traffic by IP Address from CDO Managed Tunnels
- DNS in the Tunnel: Internal IP Visibility
- Dispute IPS (Intrusion Prevention) False Positives
- IPSec Tunnel Failover
- SD-WAN Auto Tunneling FAQ
Secure Web Gateway
- The Umbrella "Warn" Page Returning a "404 Page Note Found" Error
- Rule Enabling / Disabling
- Certificate and TLS Protocol Errors
- Cloud Malware feature not detecting Eicar test files on O365
- HTTPS Inspection: SSL Resumption/IP Persistence
- Umbrella-Supported Cipher Suites
Virtual Appliances
- Umbrella Virtual Appliance - Support for logging to a remote syslog server
- User-IP VA Mappings "Jumping" Across IPs
- Can I Back Up the Virtual Appliances?
- Umbrella Chromebook Client: Sending user-IP mappings over a secure channel to the Umbrella Virtual Appliance
- Configuring Umbrella Virtual Appliance as a DNS forwarder for Infoblox
- Umbrella Virtual Appliance: Receiving user-IP mappings over a secure channel
Umbrella Authentication
Log Management
- Exporting Your Logs vs. Reporting API: A Guide To Managing Your Data
- Navigating the Cisco Cloud Security App for IBM QRadar
- Configuring the Cisco Cloud Security App for IBM QRadar
- Configuring Splunk with a Cisco-managed S3 Bucket
- How to: Downloading logs from Cisco Umbrella Log Management using the AWS CLI
- How to: Downloading logs from Cisco Umbrella Log Management in AWS S3
General FAQ about Umbrella
- How To: Submit A Talos Categorization Request
- Malicious domains related to COVID-19
- Geo-location support for Google
- Cloud Malware Platforms: Enable Audit Logging for Office365
- Deploy Umbrella DNS with Aruba WLANs
- Umbrella Policy Selection Involving Multiple Organizations
Umbrella Dashboard
- Export Umbrella report data updates to CSV export - Activity Search
- Wildcard Search in Activity Report
- Why the page is not loading correctly when I use the Bypass Code/User
- How to: Open/check support tickets using the Umbrella Support Platform
- Restricting Multi-Org Admins from certain child organizations
- How to configure the Block Page Bypass (BPB) user role
Networks
- Why do I see certificate errors when using blocked page bypass?
- Umbrella as a DNS forwarder in Windows Server
- Umbrella filtering not working? - Check for DNS Hijacking/redirection from your ISP
- Conditional forwarding - Bypass Umbrella DNS services for a single domain
- In Block Page Bypass or Allow-Only mode, some websites aren't working as expected
- Network status showing "Verifying" on your Umbrella dashboard
Roaming Computers (Roaming Client)
- Umbrella Android Client (UAC) user identity support
- How to: MacOS: Stop the AnyConnect Secure Mobility Client from Automatically Launching at Start-up
- Umbrella Component updated for version 3, allow list may need to be updated
- Internal Domains VS External Domains
- Software Compatibility - Roaming Security Module (Umbrella module) for AnyConnect or Cisco Secure Client
- IP Layer Enforcement status
Mobile Devices
- [Updated June 2021] Cisco Umbrella Chromebook client v1.x.x End of Support and Android client Availability
- Activating and submitting sysdiagnose for battery logging
- Activity Search Reports a Block While Chromebook is Allowed
- Cisco Security Connector: Known Software Conflicts
- Cisco Umbrella CSC and Meraki API Link: Meraki API IP Access Restrictions
- CSC and Additional MDMs
Sites & Active Directory Integration
- How Umbrella Active Directory integration works when using Virtual Appliances
- Custom Root Certificate - Active Directory Certificate Services
- Manual Steps to Add DC to Umbrella Dashboard
- Sizing the Umbrella Active Directory Connector for optimal performance
- OpenDNS_Connector user working to pull login events, WBEM, but reports kerberos/LDAP login error
- Migration of AnyConnect Roaming Security from one Umbrella org to another