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ArticlesRecent activity by gellwood
New "Migration Setting" Settings
MSPs may notice one or more "Migration Setting" settings have been created in the MSP console under Centralized Settings > Advanced Settings. Any such "Migration Setting" was created by Umbrel...
"Error saving this destination list. You are not authorized to update this domainlist"
When trying to edit an existing allow list or block list, administrators could see an error like the following in red: Error saving this destination list. You are not authorized to update this dom...
How to create API Keys in ConnectWise for PSA Integration in the Umbrella MSP and MSSP consoles
Overview Starting in February 2020, all Umbrella MSP and MSSP customers wanting to create a PSA Integration with ConnectWise will have to use a public and private key (rather than a username an...
Autotask and Umbrella Integration
Introduction The Cisco Umbrella – Autotask integration allows MSPs to be notified of potentially infected end-points requiring attention by automatically creating tickets in Autotask. The integra...
Umbrella and ConnectWise PSA Integration Setup Guide
Introduction The Cisco Umbrella – ConnectWise integration allows MSPs to automate the creation and updating of native ConnectWise configuration instances within their ConnectWise Professional Ser...
Cisco Umbrella and Apache Log4j vulnerability
On December 9, 2021, the following critical vulnerability in the Apache Log4j Java logging library affecting all Log4j2 versions earlier than 2.15.0 was disclosed: CVE-2021-44228: Apache Log4j2 JN...
Common DNS Request Types
Overview This article explains the DNS Request Types that can be collected and listed in a report. Each record type has its own purpose in the DNS infrastructure. When thinking DNS, the first re...
New Umbrella "Managed Services Console" to replace MSSP and MSP on MSLA consoles
Umbrella is introducing the “Managed Services Console” which is a Unified Console providing customers with an enhanced version of the current console for a better user experience. Updates: as of ...
End-of-Sale and End-of-Life Announcement for OpenDNS MSP Program Contracts
Cisco announces the end-of-sale and end-of-life dates for the Managed Service Provider (MSP) contracts with OpenDNS. The last day for an MSP to renew an existing subscription under the OpenDNS MSP ...
Important: firewall changes may be required for Umbrella and OpenDNS users
Overview The IP address of several Umbrella and OpenDNS domains and subdomains will be changing. Please note, these domains and IP addresses are always allowed in the tunnel and supersede any user-...