gellwood
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Autotask and Umbrella Integration
Introduction The Cisco Umbrella – Autotask integration allows MSPs to be notified of potentially infected end-points requiring attention by automatically creating tickets in Autotask. The integra...
How to create API Keys in ConnectWise for PSA Integration in the Umbrella MSP and MSSP consoles
Overview Starting in February 2020, all Umbrella MSP and MSSP customers wanting to create a PSA Integration with ConnectWise will have to use a public and private key (rather than a username an...
Change to timeouts for PSA Integrations with locally hosted ConnectWise servers
Some Umbrella MSPs and MSSPs configure a PSA integration using a locally hosted ConnectWise server. Any such server that takes longer than 60 seconds to establish a connection with Umbrella will n...
Now Available: new and improved Investigate API risk score
Date: May 5, 2020 We are pleased to announce the release of the risk score API endpoint for all Investigate API customers. The API provides the overall risk score of a domain, along with different ...
Cisco Umbrella SAML Integration – Instructions for other Integrations
This article can now be found at Enable SSO with Other IDPs.
Umbrella and ConnectWise PSA Integration Setup Guide
Introduction The Cisco Umbrella – ConnectWise integration allows MSPs to automate the creation and updating of native ConnectWise configuration instances within their Connectwise Professional Ser...
Now Available: new and improved Investigate risk score
We are pleased to introduce the release of the new and enhanced Investigate risk score for all Umbrella Investigate customers. The new risk score now also includes new subscores for the different f...
Important: firewall changes may be required for Umbrella and OpenDNS users
Overview The IP address of several Umbrella and OpenDNS subdomains will be changing. This will affect users who lock down firewalls to specific IP addresses. Details Currently the following subdom...
Common DNS Request Types
Overview This article explains the DNS Request Types that can be collected and listed in a report. Each record type has its own purpose in the DNS infrastructure. When thinking DNS, the first re...
Important: firewall changes may be required for Umbrella and OpenDNS users
Overview The IP address of several Umbrella and OpenDNS subdomains will be changing. This will affect users who lock down firewalls to specific IP addresses. Details Currently the following subdom...