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New Umbrella "Managed Services Console" to replace MSSP and MSP on MSLA consoles
Umbrella is introducing the “Managed Services Console” which is a Unified Console providing customers with an enhanced version of the current console for a better user experience. Updates: as of ...
Umbrella and ConnectWise PSA Integration Setup Guide
Introduction The Cisco Umbrella – ConnectWise integration allows MSPs to automate the creation and updating of native ConnectWise configuration instances within their ConnectWise Professional Ser...
End-of-Sale and End-of-Life Announcement for OpenDNS MSP Program Contracts
Cisco announces the end-of-sale and end-of-life dates for the Managed Service Provider (MSP) contracts with OpenDNS. The last day for an MSP to renew an existing subscription under the OpenDNS MSP ...
Common DNS Request Types
Overview This article explains the DNS Request Types that can be collected and listed in a report. Each record type has its own purpose in the DNS infrastructure. When thinking DNS, the first re...
How to log in to the Umbrella Partner Console or MSSP Console
Summary When an Umbrella user has been added to an Umbrella Partner Console (UPC) and/or an Umbrella MSSP Console, they must log in to Umbrella using their Cisco ID and password. Their Cisco ID...
"This user does not have access" errors for Umbrella MSP on MSLA trials
Issue Summary One of Cisco Umbrella's MSP packages is the "Umbrella MSP on MSLA Email Support _ Trial" package. This allows MSPs to set up trial organizations for customers who might be inter...
Important: firewall changes may be required for Umbrella and OpenDNS users
Overview The IP address of several Umbrella and OpenDNS domains and subdomains will be changing. Please note, these domains and IP addresses are always allowed in the tunnel and supersede any user-...
Autotask and Umbrella Integration
Introduction The Cisco Umbrella – Autotask integration allows MSPs to be notified of potentially infected end-points requiring attention by automatically creating tickets in Autotask. The integra...
A new design for the Investigate IP view page
In Cisco Umbrella Investigate, the Smart Search page for IP addresses has been redesigned and now offers a streamlined and more convenient view. Similar to domain view, we consolidated all the d...
More threat context added to Investigate
We are pleased to announce that Investigate now provides more information about threats and threat types. Gain more insights while uncovering attackers' infrastructure with an enriched experience t...