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ArticlesRecent activity by Eden
FAQ: Licensing and Account Provisioning
Overview Here are some common questions about user licensing and account provisioning: Q: Which Umbrella package do I have? A: Log in to your Umbrella dashboard and click on Admin > Licensing...
Secure Web Gateway's IP List and Domains to Allow in Customer Firewalls
Overview Customers deploying Umbrella's Secure Web Gateway (SWG) are recommended to allow SWG's IP space to ensure traffic is allowed through their perimeter firewalls. This also applies to any we...
How to: Download Cisco AnyConnect Secure Mobility Client
Overview Customers with "DNS Security Essentials" or "DNS Security Advantage" packages will have the proper license to download the Cisco AnyConnect Secure Mobility Client! Cisco AnyConnect is ...
Configuring the Cisco Cloud Security App for IBM QRadar
Overview QRadar from IBM is a popular SIEM for log analysis. It provides a powerful interface for analyzing large chunks of data, such as the logs provided by Cisco Umbrella for your organizati...
Why are my uploads failing while on SWG?
Issue Users are failing to upload large files while connected to SWG with no indication as to why this is the case. Explanation Currently, the SWG proxy has an upload limit of 20GB per fil...
Wildcard Search in Activity Report
Overview Users will sometimes need to use the wildcard function in the Activity Search to investigate actions taken against a domain and related subdomains. The placement of the asterisk in the do...
Activity Search Reports a Block While Chromebook is Allowed
Overview The Umbrella Chromebook client does not yet include all of the functionality that the Umbrella Roaming Client offers, and thus has limitations on its policies. Chromebook policies cann...
Unable to connect to hotspots via captive portal with AnyConnect SWG Module enabled
Problem Users with the AnyConnect Secure Web Gateway (SWG) module may have trouble signing in at some public hotspot locations. Fix and Recommendations for further troubleshooting Ensure t...
DNS in the Tunnel: Internal IP Visibility
Problem The internal IP address of a DNS query is not populated in the Reports when users are using DNS in the Tunnel. Explanation Because of the way that the DNS queries are forwarded to Umbre...
Troubleshooting: Network and Tunnel Identities for AnyConnect Users
Overview Network and Tunnel Identities for AnyConnect Users is now Generally Available to customers. Umbrella can now apply network/tunnel-based rulesets/rules to AnyConnect SWG installed compute...