tomchan
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Activity overview
Latest activity by tomchan-
tomchan created an article,
Why am I experiencing latency with the Cisco Secure Client Secure Web Gateway (SWG)?
Note: Cisco announced the End-of-Life of Cisco AnyConnect in 2023 and the Umbrella Roaming Client in 2024. Many Cisco Umbrella customers are already benefiting from migrating to Cisco Secure Client...
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tomchan created an article,
How to allow Webex Meeting access in SWG - implementation and limitations.
Overview This knowledge base article will talk about accessing WebEx when using the Umbrella Secure Web Gateway (SWG). Background Cisco Webex Meeting is a web conferencing app which may h...
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tomchan created an article,
I've setup my SWG connection and the filtering is working, but the traffic is not on the Umbrella Dashboard.
Introduction You may have noticed that traffic from your newly setup SWG connection may not be showing on the activity search. Traffic is otherwise protected. Explanation This is because new...
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tomchan created an article,
Punycode and Destination Lists
We've moved the information found here to our Umbrella documentation. For more information about Punycode and Destination Lists, see Add Punycode Domain Name to Destination List (SIG Umbrella) or A...
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tomchan created an article,
Where can I find my subscription invoice?
Introduction You will notice that you cannot find the invoice on the dashboard. This is normal as there is no billing handled through the dashboard. So where is it? To receive your invoic...
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tomchan created an article,
How do I Create Delegate Administration Accounts?
Umbrella's Delegated Administration user role is now obsolete. For more information about user roles, see Manage User Roles (SIG Umbrella) or Manage User Roles (DNS Umbrella).
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tomchan created an article,
What are Delegated Administration Accounts?
Umbrella's Delegated Administration user role is now obsolete. For more information about user roles, see Manage User Roles (SIG Umbrella) or Manage User Roles (DNS Umbrella).
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tomchan created an article,
How to: Capture Network Traffic with Wireshark
Overview There are times when you may be asked by Cisco's Support staff for a packet capture of Internet traffic flowing between your computer and the network. The capture allows Umbrella suppo...
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tomchan created an article,
How to: Get .HAR files for troubleshooting
Overview Are you reporting odd UI behaviour in Umbrella? Support may request that you record a HAR file. HAR files are an archival format for HTTP transactions that can be used by a web browser to...